1 Introduction
Welcome to the dewi188 Privacy Policy. This document explains in detail how dewi188 ("we", "Platform" or "company") collects, uses, stores, and protects the personal information you provide when using the dewi188.vin website and the dewi188 mobile app.
We understand that entrusting personal information to any online platform requires full confidence. That is why we continually invest in security infrastructure and rigorous data management policies — not merely to meet legal requirements, but because we genuinely value the trust of every member.
This Privacy Policy applies to all users of the Dewi188 platform, including website visitors, registered members, and anyone who interacts with our services through any channel. By continuing to use the platform after reading this policy, you consent to the practices described in this document.
2 Data Collected
Dewi188 collects various types of personal information depending on how you interact with our platform. The following are the categories of data we collect:
| Data Categories | Example Information | Primary Purpose |
|---|---|---|
| Identity | Full name, IC/passport number, date of birth, gender | Identity verification (KYC), fraud prevention |
| Contact | Phone number, email address, residential address | Account communications, two-factor authentication |
| Financial | Bank account details, deposit and withdrawal records | Payment processing, AML compliance |
| Technical | IP address, device type, web browser, operating system | Security, fraud detection, optimisation |
| Usage | Game history, wagering habits, active hours | Responsible gaming, personalised recommendations |
| Communication | Live Chat logs, support tickets, feedback | Service improvement, complaint resolution |
We only collect data that is strictly necessary for the stated purposes. This data minimisation principle ensures we do not retain excessive information that is irrelevant to the provision of our services to you.
3 How Your Data Is Used
The personal data collected is used for the following purposes, all of which have a valid legal basis under PDPA 2010:
- Service provision: Managing your account, processing deposits and withdrawals, and enabling you to access all games on the dewi188 platform.
- Identity verification (KYC): Ensuring compliance with anti-money laundering (AML) and counter-terrorism financing (CFT) requirements as mandated by law.
- Account security: Detecting suspicious activity, preventing unauthorised access and protecting your account from fraud.
- Platform improvement: Analysing usage patterns to improve the interface, performance and overall user experience.
- Responsible gaming: Monitoring wagering habits to identify members who may need assistance and offering appropriate control tools.
- Marketing communications: Sending information about promotions, bonuses and the latest offers — subject to your notification preferences.
- Legal compliance: Meeting reporting obligations to the relevant authorities when required by applicable law.
4 Data Sharing
Dewi188 does not sell your personal data to anyone. However, in certain limited situations, we may share your information with the following parties:
- Payment processors: Authorised payment service providers such as FPX, DuitNow, and e-wallet providers to securely process your financial transactions.
- Gaming technology providers: Certified gaming provider partners, requiring only minimum session information to enable smooth gameplay.
- Cloud service providers: Hosting and infrastructure companies that store and process data on our behalf, subject to strict data processing agreements.
- Regulatory authorities: When required by law, court order, or a directive from a regulatory body with valid jurisdiction.
- Fraud prevention agencies: In cases of suspected fraud or illegal activity, relevant information may be shared with law enforcement agencies.
All third parties that receive your data are required to comply with security and privacy standards equivalent to our own, and are prohibited from using that data for any purpose other than those specified.
5 Cookies & Tracking Technologies
Dewi188 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
- Essential Cookies: Required for core platform functions such as login sessions and security. These cookies cannot be disabled.
- Performance Cookies: Collecting information about how you use the platform to help us improve website functionality and speed.
- Functional Cookies: Saving your preferences such as language, display settings and login information for ease of use.
- Analytics Cookies: Helping us understand aggregate traffic patterns and user behaviour for continuous improvement purposes.
You can manage cookie settings through your web browser. However, disabling essential cookies may affect certain functions of the Dewi188 platform. For more granular control, please access the privacy settings panel in your account.
6 Data Security
Dewi188 implements a range of technical and organisational security measures to protect your personal data from unauthorised access, loss, alteration, or unintended disclosure.
- Data encryption in transit using TLS 1.3 and 256-bit SSL protocols.
- Data encryption at rest in databases using the AES-256 algorithm.
- Role-based access control (RBAC) ensuring only authorised personnel can access sensitive data.
- Regular security audits conducted by independent, internationally accredited third parties.
- Intrusion detection systems (IDS) and next-generation firewalls.
- Mandatory cybersecurity training programme for all dewi188 staff.
- Tested and documented incident response procedures for efficient data breach management.
7 Data Retention Period
Dewi188 only retains your personal data for as long as it is needed for the stated purposes or as required by applicable law. Retention periods vary by data type:
- Active account data: Retained for the duration your account remains active with Dewi188.
- KYC and identity verification data: Retained for a minimum of 5 years after account closure, in line with AML legal requirements.
- Financial transaction records: Retained for 7 years for audit, tax, and financial regulatory compliance purposes.
- Support communication logs: Retained for 2 years for reference and dispute resolution purposes.
- Usage and analytics data: Aggregated and anonymised data is retained for 3 years for trend analysis.
- Cookies and session data: Session cookies are deleted when you close your browser; persistent cookies expire after a set period.
Upon expiry of the relevant retention period, your data will be securely deleted or anonymised using industry-standard procedures.
8 Your Rights
Under Malaysia's PDPA 2010 and our internal policies, you have the following rights regarding your personal data:
Right of Access
Request a copy of the personal data we hold about you in a readily readable format.
Right to Rectification
Request the correction of inaccurate or incomplete data in our records.
Right to Erasure
Request that your personal data be deleted when it is no longer needed for its original purpose.
Right to Object
Object to the processing of your data for direct marketing purposes at any time.
Right to Restriction
Request that the processing of your data be temporarily restricted in certain permitted situations.
Right to Portability
Receive your data in a structured, machine-readable format for transfer.
9 Children's Data
Dewi188 is an adult entertainment platform restricted to individuals aged 18 years and above only. We do not knowingly collect or process personal data of individuals under the age of 18.
Should we discover that data belonging to anyone under the age of 18 has been collected without our knowledge, we will take immediate steps to delete that data and close the account in question. Parents or guardians who believe their child has registered on our platform without authorisation should contact our support team immediately.
10 International Data Transfers
In the normal operation of our platform, your personal data may be transferred to and processed in countries other than Malaysia, including countries where our cloud service providers and technology partners operate.
Every cross-border data transfer is carried out with adequate safeguards, including:
- Legally binding data processing agreements (DPA) with all overseas recipients.
- Use of recognised Standard Contractual Clauses (SCCs) to ensure a comparable level of data protection.
- Periodic assessments of data protection laws in the recipient country before any transfer is approved.
You have the right to request further information about the safeguard mechanisms used for cross-border data transfers by contacting our data protection team.
11 Privacy Policy Changes
Dewi188 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service expansion. The latest version will always be available on this page with a clear update date at the top of the document.
For significant or material changes that affect your rights, we will notify you through:
- In-account notification upon your next login.
- Email to your registered address at least 14 days before the changes take effect.
- A clear notice on the dewi188 website homepage.
12 Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, please contact the dewi188 Data Protection Officer (DPO) through the following channels:
- Live Chat: Available 24/7 via the Live Chat button at the bottom corner of our website — the fastest way to get an immediate response.
- Support Email: [email protected] — for more detailed enquiries or those requiring written documentation.
- Account Panel: Log in to your account and go to the "Privacy Settings" section to manage your data preferences directly.
We are committed to responding to all privacy-related inquiries within 5 working days. For more complex data subject requests, the full response period is 30 calendar days.